Shipping policy
Shipping Policy
Processing Time We are ramping up production in our own factory, so please allow up to one week for us to assemble and test your order. You will receive a shipping confirmation email with tracking information as soon as it ships, and we will contact you directly if we expect the lead time to run longer than a week.
Shipping Destinations Enter your address at checkout to see the shipping options and rates available for your country. If your country is not offered, you can order through Grin's main site at ebikes.ca.
Shipping Rates Shipping is free on orders over $700 CAD within Canada and over $500 USD to the United States. All other orders are rated at checkout by carrier and destination.
Estimated Delivery Times These are transit times once your order has shipped, and are in addition to the processing time above.
- Canada & USA: 3-7 business days
- Europe: 7-14 business days
- Asia-Pacific (including Australia and New Zealand) & other international: 10-21 business days
Delivery times are estimates and may vary due to carrier delays, customs processing, or other factors outside our control.
Shipping Carriers We ship via Canada Post and DHL Express, depending on your destination and order size.
Customs & Import Duties Orders shipped outside Canada may be subject to customs duties, taxes, or import fees on arrival. These charges are set by the destination country, are the responsibility of the customer, and are not included in the order total or the shipping cost.
The Loadrunner is manufactured in Canada and we classify our shipments to claim CUSMA/USMCA duty relief wherever it applies. Even where no duty is owed, couriers charge a brokerage fee for preparing customs paperwork. Customers shipping to the United States have recently seen bills of roughly $40 to $60 USD, billed separately by the courier after delivery.
Order Tracking Once your order ships, you'll receive a tracking number by email. You can use this to monitor your shipment's progress, or check order status by logging into your account.
Questions? Contact us at sales@ebikes.ca and we'll be happy to help.
