Every Loadrunner kit and part we sell comes with a 3-year Grin warranty, covering failures when it is used within its normal operating parameters.

Grin will repair or replace your item at our discretion. We will ask you to go through a troubleshooting procedure before returning anything to us, because most problems can be solved without shipping parts back.

We do not have a "warranty void if opened" policy on any of our products, or use one as an excuse to deny warranty. Quite the opposite: we will often ask you to open an item to help with diagnosis before we issue a warranty. We want our customers to be familiar with what's under the hood of their Loadrunner.

The power tool batteries you run the kit on are not made by Grin, so they are not covered by this warranty.

We support your Right to Repair, and our Return Shipping Procedure below explains how warranty returns and shipping costs work.

You must email or call us to obtain a Return Materials Authorization (RMA) number before sending anything back to our shop.

• Please explain in detail why you think a part is faulty and under exactly what circumstances it failed. Do not just say that the item isn't working, please specify it as much detail as you can.
• We may request you to do additional testing so that we are confident in the diagnosis of which part needs repair
• We will then issue an RMA number
• If the item is being shipped, please write the RMA number clearly on the package label, and send to:

RMA# XXXXGrin Technologies Ltd.1290 Odlum Drive Vancouver, BC V5L 3L9CanadaFor international orders, you will also need to fill out a customs form. You will be responsible for any customs/import fees that are charged. To avoid customs/import fees, it is crucial that you:

• Indicate the item is a warranty return (with the exception of UPS where it must be listed as "Temporary Import For Repair"), and that it has a declared value of $10 or less.
• Please do not declare the cost of the broken item as its value, or else there will be brokerage and import charges improperly assessed at the border, and we will likely refuse to accept the shipment.

When packaging an item to return under warranty:

• It is important that the packaging adequately protects the item from damage during shipping, especially for heavy items like motors
• If you require any advice about how to properly ship a warranty return to us please ask before sending
• We cannot be responsible for damage caused during shipping.

We support the Right to Repair! If you are tech inclined and think you can fix something yourself, it will NOT void the warranty if you do.

• We always like to work with and support customers who are resourceful enough to fix an issue on their own, and we will provide plenty of tech support over email to guide you through the process.
• It saves wasted time and expense in shipping and it can be a useful and fun learning process.
• Please contact us prior to attempting a DIY repair, however, as some things have non-obvious complications.

For non-warranty repair, our standard shop rate is $100US/hr or $120CAD/hr.