Frequently Asked Questions
What Type of Wheelbarrow can I convert?
What Type of Wheelbarrow can I convert?
The Loadrunner kit is designed to fit wheelbarrows with square profile straight handles. The Loadrunner kit fits the majority of straight handled wheelbarrows on the market without issue, or at most by drilling a new hole. Straight steel handlebars are OK. Wheelbarrows that are based around a bent steel tube frame are generally not compatible with the kit unless you do more substantial modifications. Read our full article on what wheelbarrow to convert here.
Where can I find the product specifications?
Where can I find the product specifications?
You can find user manuals and CAD files for all of the kits on the product pages. The CAD files and user manuals are all available to download from the product pages. We also have more technical details about the kit available on our primary ebikes.ca website.
What is the tire size and type?
What is the tire size and type?
The motor hub is formed in a nylon rim that fits industry-standard 4.00-8 (16x4.00-8) pneumatic tires to provide smooth rolling over bumpy terrain and the benefit of customizable tire pressure.
This means the inflated tire is 16" in diameter and 4" wide.
Grin provides options for both a standard tread that serves most users quite well, and a deeper agricultural tread for jobs in muddy fields or snow where extra traction is needed. Please select your preferred tire type when you order.
How does it handle rain and wet weather?
How does it handle rain and wet weather?
GREAT. Wheelbarrows are not fair weather devices and must be usable regardless of the forecast. All Loadrunner circuits are either fully potted or conformal coated in a protective enclosure, the buttons and connectors are waterproof, the throttle lever uses a non-contact magnetic hall sensor, and the motor is well sealed to keep water outside.
We still recommend storing the wheelbarrow in a dry space like a shed just because steel parts will slowly rust, but you don't have to worry about the electronics suddenly flaking out when using it in a downpour.
Just be sure to remove the batteries before hosing down and washing the wheelbarrow. If the batteries are connected, the DC voltages that are present can cause corrosion of the contact pins.
What happens if the battery is dead? Can I still use the wheelbarrow?
What happens if the battery is dead? Can I still use the wheelbarrow?
Yes, of course. Without a battery hooked up the wheelbarrow operates like a normal manual wheelbarrow, just with a heavier hub.
You may notice that the power button indicator LED lights up and the charge level indicators blink once you start pushing the device. That is just the motor acting as a generator and creating a back-emf voltage as it spins. It's totally normal and expected behaviour.
What is the warranty?
What is the warranty?
Grin warrants the Loadrunner kit for three years under normal and appropriate use and will repair/replace any components found defective in this time frame.
Notice that this does not include puncture flats on the tires. If you are using the wheelbarrow in an environment with nails, staples, and other sharp objects we'd recommend putting Slime in the inner tube.
How does the braking work?
How does the braking work?
It's not normal for wheelbarrows to have brakes, but the Loadrunner does have them and they sure are useful!
The braking is controlled electronically from the left side throttle. You get proportional braking based on how far you push the brake throttle, enabling you to control the downhill motion of a heavy wheelbarrow just as easily as the uphill.
The braking torque is generated inside the motor itself with the energy going right back into the battery pack.
Notice that the wheel and mount also have provisions for a mechanical disk brake if an additional redundant mechanical brake or parking brake is desired. They use regular bicycle brake rotor and caliper standards.
How far does it go on one charge?
How far does it go on one charge?
That's a great question, and of course it depends on:
A) how large a battery you have (amp-hours)
B) how much load you are carrying, and
C) how steep is the hill (% Grade)
The table below summarizes the expected range under different conditions. As an example, a wheelbarrow carrying 200lbs (90kg) with a 4Ah battery can go 20-25 km on flat ground, but 3-4km up a 10% grade hill. Roughly speaking you can expect double this distance if moving half the weight.
Most wheelbarrow trips are relatively short distances of 10-50 metres, so even 1 km of distance is quite a few loads back and forth.
Do you help install parts?
Do you help install parts?
Yes, for a limited time we are offering free installation services to customers here in Vancouver!
Simply drop off your wheelbarrow after purchasing the kit and we will install it for you. This will help us ensure compatibility over a wide range of wheelbarrow platforms and any fitment concerns we can resolve with the tools in our shop.
How big of a battery do I need to use?
How big of a battery do I need to use?
The Loadrunner motor controller draws a maximum of 15 amps from the battery pack. You can use the small 1.5Ah or 2Ah power tool batteries, but we usually recommend 3Ah or more. The larger the battery, the more range you will have on a charge.
However, really large powertool batteries (like 9Ah+) can be so heavy that there is a higher risk of cracking the battery mount if the wheelbarrow is tossed around a lot. So keep that in mind. Replacing a cracked battery mount in any case is quite easy.
What if I use a different brand of 18V tool battery, not Makita, Milwaukee, or Dewalt?
What if I use a different brand of 18V tool battery, not Makita, Milwaukee, or Dewalt?
In that case, you can usually find an off-the-shelf adapter from your brand to one of the ones we support here.
We found that the vast majority of tradespeople in Canada and the USA use one of the 3 brands above, and many 3rd party adapters exist to fit other 18V battery brands (e.g. Bosch, Ridgid, etc.) into these holders. We recommend checking out powertoolsadapters.ca , they specialize in carrying a wide assortment of powertool battery adapters.
Do the two batteries have to be identically charged?
Do the two batteries have to be identically charged?
That is ideal to get the most range. However our battery monitor circuit will safely shut off whenever one of the packs is too low. Unlike many other dual battery devices, you can safely combine two batteries that are at different charge levels, or even use two batteries of different capacities (e.g. one 2Ah pack and one 4Ah pack), if that's all you have around.
Can I use a 40V or 56V tool battery, or my own 36V to 52V pack (Makita 40V Max, Ego 56V, Greenworks 40V)?
Can I use a 40V or 56V tool battery, or my own 36V to 52V pack (Makita 40V Max, Ego 56V, Greenworks 40V)?
Not with the 18V kits in this store, which are built for two 18V packs. The Loadrunner Wheelbarrow Kit with LiGo Batteries on ebikes.ca runs from a single higher-voltage battery, with two ways to set it up.
1. Use Grin's LiGo batteries. Choose 1 to 3 LiGo modules and the LiGo charger. The batteries mount on a rail under the kit and it is ready to go, with no wiring of your own. Three LiGos last most tradespeople a full day.
2. Use your own pack. Choose "None" for the LiGo count. Your battery must be 36V to 52V nominal and deliver 15 amps of continuous current. You will need to make your own battery mount and wiring, to XT60 or Anderson connectors.
Can I order just the motor and use my own electronics?
Can I order just the motor and use my own electronics?
Yes, you can purchase just the motor by itself, with or without a tire, from Grin's primary website at www.ebikes.ca
The motor uses the common Higo Z910 motor cable that is widely used on low power ebikes, using a hall and phase pinout that is consistent with other ebike and scooter motors from Bafang. But we can't provide handholding support for figuring out and tuning the motor with 3rd party motor controllers. That would be on you.
Do you offer a solid plastic or foam tire option?
Do you offer a solid plastic or foam tire option?
Unfortunately not. The motor hub is not designed to split in half down the middle to allow the insertion of a solid puncture-proof tire, it must be used with pneumatic tires. We've run into very few problems of flat tires given the thickness of the tread but if this is a worry around certain jobsites with lots of nails and staples around, we recommend simply installing slime inside the inner tube. That will ensure that most punctures will heal and seal themselves without any loss of air.
How fast does it go?
How fast does it go?
By default, we ship the Loadrunner controller with a 6 kph (3.7 mph) top speed in forwards, and 2 kph (1.3 mph) in reverse which we found most appropriate.
However, these limits can be changed with the Phaserunner software suite to be higher or lower if desired. With field weakening it is possible to go up to 10 kph (6 mph) with a 36V pack if you like to move at a jogging pace.
How long does it take to recharge?
How long does it take to recharge?
The 18V device with powertool batteries allows you to quick swap with charged packs and not have any downtime. But if you don't have spare batteries, then the charge time will depend on the speed of your powertool charger(s).
Troubleshooting
The system powers on but the throttle doesn't do anything. Help!
The system powers on but the throttle doesn't do anything. Help!
The first thing to check in this case is that all of the connectors are fully seated in the plug. That includes the throttle plug to the back of the Loadrunner chassis, as well as the connectors between the motor and the motor controller.
The two Z910 plugs on the motor cable can appear to be connected while not actually fully seated, allowing some pins to make contact while not others and intermittent functionality. Be sure that they are pressed far enough that the stop line on the male side is flush with the female end as shown in the image on the left.
The 1st and 5th LEDs on one of the battery indicators are blinking and nothing works.
The 1st and 5th LEDs on one of the battery indicators are blinking and nothing works.
This means that the Loadrunner does not detect one of the battery being present. Either a) the battery voltage is so low that it no longer registers, or b) the battery is not fully clicked into place and is not making electrical contact.
The Battery charge level goes down when I use power, then bounces back up.
The Battery charge level goes down when I use power, then bounces back up.
This is a sign that the powertool batteries being used have a high internal resistance. That could be because they are old, are low capacity, or are knock-off batteries using generic cells instead of the high power / low impedance cells usually selected for powertool applications.
It is not a problem in and of itself. But with quality powertool batteries that use high-power lithium cells the voltage sag is much less and the LED indicator stays steady.
Returns & Exchanges
What is your returns policy?
What is your returns policy?
We offer a 30-day return policy for most products. Items must be in their original condition, unused, and with all packaging intact. Please refer to our Return Shipping Procedure page for more details on eligible products.
How do I initiate a return?
How do I initiate a return?
To start a return, contact our support team with your order number and reason for return. We’ll provide detailed instructions with an RMA number and potential customs details you'll have to fill out if the return is coming from outside of Canada.
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
Once we receive your returned item, processing typically takes 5-7 business days. Refunds will be issued to your original payment method, or the exchanged item will be shipped promptly.
Shipping & Tracking
How long before my order ships?
How long before my order ships?
We are still ramping up production in our own factory, so please allow up to one week for us to assemble and test your system. You will get an automatic email with a tracking number as soon as it ships, and we will contact you directly if we expect it to take longer than a week.
Where do you ship to?
Where do you ship to?
Enter your address at checkout to see the shipping options and rates for your country. Shipping is free on orders over $700 CAD within Canada and over $500 USD to the United States.
If your country is not offered at checkout, you can still order a Loadrunner through Grin's main site: Loadrunner kits on ebikes.ca
I am in the USA. Will I be charged duties or tariffs?
I am in the USA. Will I be charged duties or tariffs?
Yes, usually. US orders ship by DHL, and every shipment into the United States now clears customs whatever its value. DHL bills you directly after delivery: a flat $18 USD brokerage fee for the paperwork, plus any duty US customs charges.
Customers as of August 2026 have been reporting a total tariff and brokerage fee of $44 USD upon entry of the Loadrunner into the USA, though charges may be inconsistent or dependent on entry location or destination.
Industry & Partnerships
Do you do wholesale orders?
Do you do wholesale orders?
Yes. We're happy to provide price discounts for large orders starting at a minimum of 5 pcs. Please reach out to our sales team for more information.
We're a business building XYZ machines and really like some parts of your kit. Do you work with OEMs?
We're a business building XYZ machines and really like some parts of your kit. Do you work with OEMs?
Yes, absolutely. If you are a manufacturer of a related product, or in the same supply chain as the Loadrunner, please reach out; we would love to hear from you.
There are many applications for both this motor as well as the control electronics outside of conventional looking wheelbarrows. We are happy to assist other companies with innovative electrification ideas where these components could prove suitable.
Do you partner with distribution companies?
Do you partner with distribution companies?
We are open to resellers who have a connection to an existing market where this system is useful. We can offer either just the kit or the system preinstalled on an Erie wheelbarrow.
However, there is not currently much margin to partner with distributors who in turn would be selling to retailers.

